I`ve received the room until 17:30hrs., the front office told me they had a event the night before and doesn´t have enough rooms...I was very upset cause I had a mass for my boss`s wedding and I couldn´t make it. I´ll be there from 15:00 hrs to 17:30 hrs. waiting for my room. Nobody in front office gave me a option (another room to take a shower) a meal courtesy, anything.  
 
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If you are looking to get a taste of local culture, look elsewhere, but if you want a clean, nice hotel, stay here. The hotel makes no attempt to blend into the town, it sits on top of a hill and shouts "here I am", but after trekking on poor roads for hours, I was never happier to see a La Quinta. Everything was clean, and the people provided great service. Full service bar and restaurant were welcome surprises, as was the wonderful pool and Wi-Fi. Only complaint is the size of the rooms are very small and the elevator is super cramped (although small elevators seem to be the norm in Mexico).  
 
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I've stayed here a few times but it's starting to get "used". This is the first time I've had to say anything negative about this hotel. I had to change rooms 3 times when I checked in this time due to very bad stains on the carpets of 2 of the rooms. The handle of the desk drawer was hanging off and came off every day of the 28 days I stayed there. I waited for the room cleaning services maid to mention it to maintenance (as I guess she was trying to fix it herself every day), she never did. I don't know what she was using to clean the bathroom floor but it was always sticky and I had to use a towel and water to wash it away quite often. The water was barely hot enough for a shower but not hot enough for a bath. The worse part of my stay was that I got Salmonella food poisoning, confirmed by my doctor, and I hadn't eaten in any other restaurant for a week. When I informed the front desk of my illness their reaction was blank. They profess that if there is a problem they will solve it or the room is not charged to your account. I was charged for every day and every meal. Because the power is on a timer when you leave the room the bedside clock needs re-setting every day. The staff are still very friendly but I believe they "fell short" this time. Maybe it's time for a change of hotels.  
 
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We wish to convey our appreciation and how much we enjoyed our stay on 03 JAN 2013 at La Quinta Inns and Suites in Poza Rica, Veracruz, Mexico. The staff of the front desk was extremely helpful and courteous; we arrived there via auto after traveling all day and having our automobile break down. The front desk manager Cesar went out of his way to make sure we were able to contact our auto travel insurance company and he also acted as our translator as needed. The personal assistance of the staff at this hotel was also appreciated and there are too many people to list. We remember Nubia and Jorge in particular. Our automobile break down and unexpected stay could have been very stressful; the staff made the whole experience reassuring and comfortable. We would recommend this La Quinta (Poza Rica) to anyone.  
 
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I work on the road over 170 days a year, mainly in the US but some abroad. I know what I want in a hotel and what I do not like. This was my first trip to Poza Rica and stayed here on a suggestion form one of my co workers. This is new Hotel, the rooms are nice, bed is comfortable and importantly the Air Conditioner works well. I have been to more than a few nicer Mexican hotels where that was not the case and trying to sleep at night in a warm room is misreable for me! The Staff was friendly, informative about the town and safe places, front desk staff spoke fluent English for those who need it, the resturant was very nice, reasonable prices for a hotel await staff also friendly and very attentive, limited english here but the menu is in both Spanish and the h and English so it is easy to communicate. The bar area and staff are the same. The pool look very nice but I did not partake since it was a busy trip. There is a Mall close by, with a Walmart in it and also a small casino and Sams club is just down the street. Taxis are easy to get by asking the front desk staff, and you can negioate a rate of about 40/50 pesos for anywhere you should need to travel intown.  
 
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