We had no problems with the staff that we came in contact with...all were polite and efficient, but we were not all that pleased with some other aspects. My husband and I were staying here after an 11 hour flight from Germany, before heading home the next day. We were surprised to see a giant black spa in the bedroom area. We would have preferred a couch or chair, but that was not a big deal. There was a large creaky sliding door to the bathroom that was a bit awkward and noisy.....The overhead lights in the room were harsh and too bright and there was a reading light on only one of the bedside tables. There were noisy girls in the pool until about 11 PM and again about 6 AM the next morning. The sprinklers went off in the middle of the night and they were noisy. The sound of water running in the adjoining rooms was very loud and we heard a nearby train during the night. The staff was great and the breakfast was fine, but we will look elsewhere the next time.  
 
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There is nothing wrong with this place. But nothing stands really out. The beds are good and the rooms are clean. It is also not too noisy. The staff at the counter is friendly. The breakfast room can get a bit crowed though at later times. In my view the dust on the fridges kitchen could have been taken care of better and there was some dirt on the coke vending machine in the hallway. There was good underground parking. The location of the hotel is close to the airport and not too far from away down town San Francisco.  
 
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Stayed here the second time to pick mom at SFO. Hotel has free shuttle to the airport. I love the fact that the hotel is 100% non smoking, my room smells great, carpet is clean, with a microwave and fridge. It also has a jetted tub. Surrounding the pool is a garden with rose plants and at this time of the year, the flowers are in bloom and simply beautiful. They serve free breakfast, has waffle maker, with hot foods like bacon, sausage and scrambled eggs. The place is just about 2 miles away from The Shops at Tanforan which is a nice mall . Hotel has a nearby restaurant which I haven't tried yet. It is also walking distance to Trader Joe's. This is one of my places to stay near SFO and would definitely be back.  
 
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A little outdated but very good for the money.Stayed in king suite with full kitchen,very roomy for a mid priced hotel. I would recomend this hotel to anyone budget or not.Very friendly helpful staff.Free parking on property in garage under hotel.  
 
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This hotel has it all. I am a retired travel agent, so I am use to what us travel agents call Hotel Inspections. The staff was wonderful and very helpful.. We used Bart the rail system to get around on. The staff took time and explained how the system worked. We also used a cab and they made sure the driver was well informed with our plans. Our room was a suite with a kitchen. WHAT a Value. Full kitchen with nice plates, silverware, pots, pans, full stove, micro, and refrigerator. Plenty of counter space. Bed were like floating on a cloud. Can't say enough about this hotel other than book it.....  
 
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