Have stayed here before and it was okay. This time I was here with a friend for 7 nights to visit with family and friends in the area. Check in was pleasant and easy. Room location was great. Room and beds were comfortable enough, but had that stale "hotel smell" that just never seems to go away. We were able to open the windows during the day to let fresh air into the room. The tile grout in the shower/bath was NOT clean. It stumps me why a place would install a shower with grout when it is a high maintenance feature. Why not just put in a one piece marble stall? Around 10:30 PM on the 4th night the toilet stopped up. I called the front desk and was told by the young woman that she was alone and had no one she could send to the room to help. She said I could come and get a plunger from the front desk and try to fix the problem myself. As there was no other choice I got dressed and went to pick up the plunger. It was strange because a fellow had gone to retrieve the plunger to bring it to the front desk, but yet he (whoever he was) was not available to come to do the plunging. Luckily I was able to unclog the toilet myself. But I told the folks at the desk that I was quite disappointed that a hotel the size of this La Quinta did not have someone on the overnight shift to handle maintenance issues. I felt for the price I was paying that I should not have to be taking care of my own plumbing problems. Also there are bunches and bunches of small school buses that park in the hotel parking lot every night and over the weekend. They are scattered all around the entire hotel property. While we were never out a parking place, they do make noise when they start up around 5:30 - 6:00 AM, and when they come in the mid afternoon. These were not there when we stayed in August. And our key cards failed to work around the middle of our stay. The woman at the desk said they must have become demagnetized - strange since both my friend and I carried our key cards in our own separate purses, nowhere near credit cards or anything else that could demagnetize them. So we had to 2 new key cards to even get into the building from the side entrance. The wifi service is S L O W!! There are several networks available from the hotel, but each on proved to be so very very frustratingly slow! I like the location of this place as it is central to the people and places I visit when I come to the Hayward area. I just feel that for the price I paid I expected a little more.  
 
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I needed an early check in and they were great to help out with that. the rooms were clean and the atmosphere around the hotel was great. will definately stay the again! there are a lot of great places to shop at within waking distance as well.  
 
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All of the staff from management , guest services and house keeping are all so very helpful and they treat the guest as a family member from out of town, how ever some of the hotel guest's are not so nice to any one especially the ones that smokes, they do not care where they smoke and drop there trash, since am a survivor i do not think i should have to walk true there smoke to leave the bldg and that goes for all the exits and pool area. Thank you for your time.  
 
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As i walked in the lobby I was greeted by a nice young lady named Tiffani. While doing many tasks she was able to quickly get me registered and headed to my room. The entire staff is so courteous, i wish my family was so nice. The rooms are well maintained, and it is such a pleasure to come to. The breakfasts are excellent, and even have snacks in the afternoon during the middle of the week. I love this place,and will always come back.  
 
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Stay here for 5-6months and would recommed this place to any of my friends and family thank you Jessica and the rest of the staff their you all did an outstanding job. Will be going to the Valley Mission in San Diego on the 17-22 of June and hope for the same house petality there. once again Thank You all you are osome  
 
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