This hotel surprised us. We were wanting to save money and yet not resort to a Motel 6 type of place. The people who operate this La Quinta location are so friendly and helpful. We had never been to New York before and they always gave us suggestions and help with the taxi or train. The rooms were clean and well kept and the ladies who clean them are hard workers. The breakfast and coffee in the mornings is an added plus. It's not a top rated breakfast, but it's included in the price and was always neatly laid out with several options to choose from. I personally want to thank the owners/managers of this hotel for all they did for us. And I also want to apologize for the other visitors who don't even have the good common sense or integrity to pick up after themselves when they're done eating. I was ashamed to see how ungrateful people can be and rude towards others. The people who work in the hotel business are in a hard industry and not one that receives many compliments. I'm grateful to this staff. Thank you! Giovanna & Norma Arizona  
 
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Nice hotel located around 15 mins away from the main sites in Manhattan.Felt safe walking back at night. Good value for money however new york state tax is added on top of advertised price. Clean and spacious rooms.  
 
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Have stayed here twice last year, was reasonably satisfied given the location and price in new york area. Stayed a night by redeeming the reward points and paying $60 since I don't have that many points. Was hoping to try The Verve but as always no room was available even booking 2 months ahead We took a red eye flight into JFK so after breakfast we drop by the hotel to try our luck if we can check in but no chance as told the hotel was full. Then we came back again at 1pm and the room was still not available for another hour or so. One of the lights in the bathroom was not working, we called the front desk at least twice but it never get fixed even at check out time. The room with a king bed was really small with little space to move about after the luggage. There was no microwave in the room and the cord for the coffee maker is so short that it almost toppled over with the wrongly placed power socket. Given a choice I would look elsewhere next time in NYC.  
 
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Don't get me wrong, the location of this hotel is amazing. It is two blocks away from the train station for the 7 train. It is perfect if you are staying out late, and coming back without being scared. However, the hotel needs to work on its service. Let me start with the room. Usually, when you enter a hotel room, I know the air is on otherwise it is too stuffy. We got the room in the basement floor, and the air was not on. Result? A stuffy room in which you cannot even open the windows. I don't think the cleaning crew vacuumed the carpet properly because I could see things on the floor, which we didn't put. It was there when we arrived. It was too late when we checked for me to go and complain to the front desk. Next morning, breakfast. Again basement floor. The layout is cramped. I am not an interior designer but I can definitely put together a layout which won't create immense crowding. The breakfast options are very little. Yes, I know it is a complimentary breakfast, but I have seen better. They do not restock the food items if they run out. Overall, I regretted going to the breakfast area in the morning. Would not be recommending or coming back to this place. It is a shame considering the amazing location.  
 
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We were very pleasantly surprised by this hotel. The employees were very helpful and friendly. The room was beyond our expectations - clean, and well equipped. Definitely one of the most comfortable hotel beds we've slept in. If I had to make any complaint at all, I'd only suggest ditching the coffee machine and going with regular carafes. The machine took a long time to make only about a half cup of coffee and there were a lot of people lined up to get coffee from the one machine. We'll definitely stay here again!  
 
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