The staff handled a reservation problem at 11 PM with friendliness and great courtesy. The next morning I went into the breakfast room an expected the usual good La Quinta breakfast and found that it was upgraded and it wasn't the same old thing. I have just been in Asia on a business tr\ip and was treated to a time in two five star plus hotels and they didn't provide any friendlier service than Albany La Quinta.  
 
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First off the girl behind the desk was at least nice. However, the first room she sent me to was not cleaned! Gross....they had dirty dishes in the sink, something gross on the floo,other persons bathroom supplies open and sitting in the shower, left over stuff in the refrig. So told her that the room was not clean and she gave me a new room. However when I put my key into that room....it was locked and a person yelled out. Hold on. She opened the door and I said looks like they gave me your room. Her reply was nope the manager just let me use this room for internet since her room did not have any. Can you say gross? It looked like she had made her self very comfy in my room. So when I went down to the front desk, she had no clue who or what she was doing in my room. Not bothering to give me yet another room. So I was grossed out - what if she used my towels, slept in the bed, just totally gross. I could not believe they did not give me another room. I worried about her coming back in. Now the worst part is that the cleaning of the room was less then stellar. Nothing was replaced. I had to go to the front desk for Toliet paper. I mean come on..... Anyways i would not stay there ever again. Which is a shame because I had stayed there in the past and it was not this bad at all. None of the security doors worked...anyone could open them. Not pleased with this hotel at all.  
 
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We traveled with our volleyball team for a 2-day tourney. Rooms were okay, but what stood out was customer/guest service. All the staff were friendly and helpful. We had a lot of teen girls and needed several things and staff was exceptional in helping us out. Definitely 5 star rating. Would return for that alone. They treated as very well.  
 
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My recent stay at the LaQuinta Inn was great. We rented a king suite for my son's birthday. Our room was very spacious and clean; the staff even put several extra pillows and towels in the room for my son's friends. The general manager let us use the breakfast room for a small group of us to have cake and open presents. The kids had a great time swimmimg and playing in the pool so much so that we went swimming three times during our stay.  
 
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Weekend breakfast started too late for our events, unable to partake. Visited nearby McDonald's for breakfast. Traveled with pets and found hotel extremely pet friendly. Purpose of trip was to participate in dog shows, had many other exhibitors stay there at the same time. Definitely would return to this hotel being aware of amenities.  
 
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