The La Quinta Inn & Suites Kingwood was recently named a 2014 TripAdvisor Certificate of Excellence award winner!
The 100% non smoking La Quinta Inn & Suites Kingwood is northeast of Houston, a straight shot to downtown, and all major attractions. Minute Maid Stadium, Downtown Aquarium, the Convention Center, Reliant Stadium, and Lake Houston State Par are just 20 minutes away. We are close to Old McDonald's F...see morearm with a petting zoo, pony rides, and more.
Take advantage of our refreshing indoor swimming pool, full business center, free high-speed internet access, meeting facilities, guest laundry facility, and more.
Each of our spacious rooms include amenities such as free high-speed Internet access, microwave, refrigerator, hair dryer, coffee maker and much more. NEW! Samsung 42-inch Flat-panel TVs with 30 premium cable channels of HD programming. Easy-access Plug-and-Play feature makes it simple to connect electronics. Enjoy a free newspaper with your Free Bright Side Breakfast®, that includes three different flavors of hot waffles, sausage, biscuit & gravy, scrambled eggs, and more served each morning near the lobby.see less
Amenities & Services
Free Bright Side Breakfast
Free Wireless High-Speed Internet Access
Free Local Calls
Meeting Facilities Available
Guest Laundry Facilities
Indoor Swimming Pool
Free Bright Side Breakfast®
Hot and cold cereal
Bread and muffins
All-you-can-drink coffee and juice
Additional Breakfast Items:
Biscuits and Gravy
Fresh Scrambled Eggs
15,000 La Quinta Returns points for a free night stay.
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Check-In Time: 3:00 PM
Check-Out Time: 12:00 PM
Guest Room Amenities
NEW! Samsung Flat-panel TVs with 30 channels of HD programming. Easy-access Plug-and-Play feature makes it simple to connect electronics.
Free wireless high-speed Internet access
Microwave in some rooms
Refrigerator in some rooms
Premium Cable Channels
Iron with Ironing Board
TripAdvisor Traveler Rating:
Most Recent Reviews:
Reviewed Jul 23, 2014
Sammy B | Kingwood, United States
I had the opportunity to spend some time in Kingwood Texas at the La Quinta Inn and Suites hotel. This hotel is top notch and has some of the best customer service I have ever encountered! From the time I walked thru the door and was greeted by the front desk to the outstanding housekeeping department; i just can't say enough! This hotel is one of the best I have encountered in a very long time! We appreciated everything from the clean hotel to the decorative bathroom towel art! This is the best hotel we have stayed in a long time! Keep up the great work and you'll stay the best in Kingwood!
I stay at La Quinta hotels often all over the country and belong to their returns program. I decided to stay at this Houston Kingwood La Quinta due to the closeness of family, even though the price is about $40 more per night than the next nearest La Quinta hotel in New Caney. We had booked two rooms to attend a family reunion. In advance, we asked for a quiet room away from the highway hopefully and booked it about 2 months before arrival to ensure the ?quieter? rooms. This did not happen and we had rooms that were noisy, not only from the highway noise, but also from the hallway noises. One of the rooms that we stayed (see photo) had a door that did not reach all the way up to the door frame and left unusual open space between the top of the door to the actual frame. The shoddy construction or placement of the door also lent itself to a privacy concern with the open door space compromising our privacy.
We brought this to the attention of the front desk woman who stated we can not move as they are fully booked. We learned that special requests for rooms are not dealt with until the day of arrival, so why ask for such in the booking process if they are not prioritized. She seemed apathetic, no solution, no apology, just an attitude of ?that is how it is.? This fell way below our experiences with La Quinta, but it did not end there.
The next day I wanted to use the business center which had two computers. One computer was being used; the other seemingly did not work. I asked the front guest gentleman if the other computer was working. He responded, ?I don?t know, I have not been here all weekend (it was a Monday morning)? and went back to what he was doing. I thought, is this front desk apathy contagious at this hotel or what. Pushing the issue, he said, just come back later to use the working computer. After an hour I did return. Much to my surprise, what I then found was that the computer business room was then under renovation. Yes in one hour, they started the renovations and all computers were gone and we had no access. I went back to the front desk and asked, why did you tell me to come back to use the computers when you knew the center was being closed in that same hour? Why waste our time? Again, SORRY, I was not here this weekend. Huh?? Hard to believe how this hotel staff do their job and meet ( or do not meet) customer needs.
It does not end there. We decided not to extend due to the noise, staff issues, lack of business center and door space etc. not to mention this hotel is more expensive and move to the New Caney La Quinta. During check out, the same man at the front desk was on the phone with a guest who was staying in the hotel and raising his voice telling the guest to pay before noon and not try to not pay as last time. Do we, as customers, need to hear this? He was loud, angry and inappropriate in that all of us in the lobby could hear him raising his voice to a hotel guest. We checked out and move to the La Quinta at New Caney area, about 14 minutes away, which is much better overall in all ways.
I feel La Quinta Kingwood was our worst experience with any La Quinta in the USA that I have stayed at. Staff can really make or break a hotel when all else is equal. Staff need to be better trained in Kingwood for sure and realize the guests are why they are there. It?s not about their arrogance or what happened on their day off; it?s about what is happening when they are at work.
The hotel is nice and clean, and the rooms are nice. The beds were super uncomfortable. The pull out couch that my teenage son slept on had springs coming through the mattress--as did the rollaway, my daughter slept on. They were awful! We stayed there two nights, and no one really slept well. The breakfast was terrible. It looked unappealing, the fruit wasn't close to ripe, and the waffle batter was the consistency of water. We also went to their "Guest Appreciation Hour". Ummm..there was an empty bottle of white wine-and half a bottle of red..and a basket of unripe fruit. This was about 1/2-45 minutes of it. (It was supposed to go for 3 hours.) There was also no management or staff on hand to welcome guests or monitor the alcohol and make sure underage guests weren't getting in to it. There was supposively a "Chex mix type thing--but it was no where to be found. For something they advertise in all the rooms--this should have been handled much better. My only other complaint of sorts-was the showers. Someone tried to be "fancy" by installing these crazy-hard to figure out shower/tub wall units...they actually have laminated instructions in the shower--just so guests can figure out how to turn them on. Weird. We wouldn't recommend this hotel, unless everything else in the area is sold out. It needs some mattress upgrading, and better management.
"Wonderful experience from the room to the extra amenities."
Reviewed Jul 4, 2014
A TripAdvisor Member |
We had a terrific experience at this location. Our trip was very last minute, & the customer service rep was a huge help, & got is taken care of. Upon arrival the staff were nice
& eager to help if needed. The room was very pretty & comfortable. We had a mini fridge, microwave, & coffee maker in our room as well as an ironing board. The beds were clean & comfy. The heated pool & hot tub was much larger & cleaner than the last hotel we stayed at the previous month. There were plenty of towels available as well. My kids loved atmosphere! The indoor pool area has beautiful murals of whales, bubbles along with decorative palm trees lit up. At night the pool has a purple light that adds even more ambiance. There is also a nice gym to work out in with a variety of machines & weights. Just outside the pool area there was a great patio that included grills to cook out on along with lawn chairs for soaking up some sun. We did not utilize those, but I thought it was a wonderful addition. The breakfast buffet was a real treat. There was a large spread to choose from including a hot breakfast of scrambled eggs, omelets, bacon, sausage, & gravy as well as a waffle making station, cereal bar, yogurt, muffins, biscuits, bagels, & bread. A toaster was conveniently placed next to a microwave if you needed them. And most importantly (for me anyway) was coffee, milk, & juices. My daughter insisted on having her picture made with the neat statues each time we walked through the lobby, & we took advantage of the amazing landscape for a few more pics. before checking out. When or if we visit Kingwood again we will most definitely be staying at this La Quinta.
Fantastic hotel. Great service from Giovanni (Manager) and Gail (Front Desk). Hotel is immaculate and they can never do enough for you. Ideal location for business and pleasure with a great price. Even after my flight was grounded they managed to give me a room without pre-booking.
Local Time: 4:20 PM (Central)
Local Temperature: 91.1°F 5-day Forecast
Whether you're traveling on business, a leisure getaway, or a family vacation, La Quinta has the right hotel accommodations for you. Take advantage of free Internet access, free breakfast, and comfy beds offered at La Quinta Inns & Suites. You'll find the best rates online, the widest variety of room options, the most reliable hotel info, and more on LQ.com. Thank you for considering La Quinta Inns & Suites for your hotel travel plans!